How To Change Hold Music On Ringcentral

RingCentral is a popular cloud-based phone system that allows businesses to manage their communication needs efficiently. One of the features of RingCentral is the ability to customize hold music for callers who are placed on hold. In this article, we will guide you through the process of changing the hold music on RingCentral.

Step 1: Log in to your RingCentral account

To change the hold music on RingCentral, you need to log in to your account. Go to the RingCentral website and enter your login credentials to access your account dashboard.

Step 2: Navigate to the Hold Music section

Once you are logged in, navigate to the “Settings” tab on the left-hand side of the screen. From there, select the “Hold Music” option under the “Call Handling” section.

Step 3: Choose your preferred hold music

On the Hold Music page, you will see a list of pre-recorded music options that you can choose from. You can also upload your own custom audio file if you prefer. Click on the “Play” button to listen to each option before selecting your preferred hold music.

Step 4: Save your changes

Once you have selected your preferred hold music, click on the “Save Changes” button at the bottom of the page. Your new hold music will now be applied to all calls that are placed on hold.


Changing the hold music on RingCentral is a simple process that can enhance your caller’s experience while they wait on hold. By following these steps, you can customize your hold music to reflect your brand and create a more pleasant waiting experience for your callers.