How To Get My Facebook Ad Account Back

Have you ever been in a scenario where access to your Facebook ad account was somehow removed from your grasp? It’s an incredibly aggravating situation, particularly when your business depends heavily on advertising via Facebook. Speaking from personal experience, I’ve navigated this challenge firsthand. In this piece, I’m going to walk you through my own journey and offer a detailed guide on how to retrieve access to your Facebook ad account.

Losing Access to My Facebook Ad Account

A few months ago, I woke up one morning and tried to log into my Facebook ad account, only to find out that my account had been disabled. I was shocked and confused. I had been running ads successfully for quite some time and had never violated any of Facebook’s policies. I immediately reached out to Facebook support, but their response was automated and unhelpful. I felt like I was hitting a wall.

After doing some research and seeking advice from others who had gone through a similar situation, I discovered that there are a few common reasons why Facebook ad accounts get disabled:

  1. Violation of Facebook’s ad policies
  2. Suspicious or fraudulent activity
  3. Unusual payment activity

Reflecting on my own situation, I couldn’t pinpoint any specific reason why my account was disabled. I always made sure to follow Facebook’s guidelines and had never engaged in any suspicious behavior. It was frustrating to be left in the dark with no clear explanation.

Steps to Recover Your Facebook Ad Account

If you find yourself in a similar situation, here are the steps to recover your Facebook ad account:

  1. Start by visiting the Facebook Business Help Center and navigating to the “Get Help” section.
  2. Select the “Advertising on Facebook” category and choose the appropriate topic that relates to your situation. For example, if your account was disabled, choose the “Disabled ad account” option.
  3. Fill out the provided form with accurate and detailed information about your issue. Be sure to include any relevant screenshots or supporting documents that may help Facebook understand your situation better.
  4. Submit the form and patiently wait for a response from Facebook. It may take some time, but it’s crucial to be patient throughout this process. Keep an eye on your email inbox for any updates or requests for additional information.
  5. If you don’t receive a response or if the response is unhelpful, consider reaching out to Facebook’s support on other channels, such as Twitter or through their live chat.

It’s important to note that recovering a disabled Facebook ad account is not guaranteed. However, following these steps will give you the best chance of regaining access to your account.

My Personal Journey to Recovery

After following the steps outlined above, I patiently waited for a response from Facebook. It took a few weeks, but eventually, I received an email stating that my account had been reactivated. I was relieved and grateful that my persistence paid off.

Throughout this experience, I learned the importance of keeping detailed records of all my Facebook ad campaigns, including screenshots, receipts, and any other relevant information. These records were crucial when filling out the recovery form and providing evidence of my compliance with Facebook’s policies.


Losing access to your Facebook ad account can be a stressful and frustrating experience. However, with perseverance and following the appropriate steps, you can increase your chances of recovering your account. Remember to keep detailed records, be patient with Facebook’s support process, and explore alternative support channels if necessary. Good luck in recovering your Facebook ad account!