What To Do If Canvas Won’T Load

You may encounter instances where Canvas LMS (Learning Management System), a powerful platform commonly utilized by educational institutions for online courses, fails to load on your web browser. In such cases, here are some troubleshooting steps you can follow to resolve the issue.

1. Check Internet Connectivity

The first thing to do when Canvas won’t load is to check if your internet connection is stable. Open a new tab and try loading a different website. If other sites are also not loading, the issue may lie with your internet connection.

2. Clear Browser Cache

If you have a stable internet connection, but Canvas is still not loading, you might have to clear your browser cache. This step often solves a lot of browser-related problems. Here’s a quick way to do that on Google Chrome:

  1. Click on the three vertical dots at the top right corner of the browser.
  2. Hover over 'More Tools', then click on 'Clear Browsing Data'.
  3. Select 'Cached images and files', then click 'Clear Data'.

Remember to refresh the page after clearing your cache.

3. Try a Different Browser or Incognito Mode

If the issue persists even after clearing your cache, you might want to try using a different browser. This can help you determine if the problem is specific to your browser. Alternatively, you can try opening Canvas in an incognito or private browsing mode.

4. Disable Browser Extensions

Some browser extensions can interfere with Canvas, preventing it from loading properly. You can disable all extensions to see if this solves the problem. If it does, you can then re-enable them one by one to identify the culprit.

5. Check Canvas Server Status

In rare cases, the problem might not be on your end but with Canvas’ servers. You can check the server status at the Canvas Status Page.

6. Contact Support

If none of the above steps work, it’s time to contact Canvas Support. They can help diagnose the issue and provide a solution.

Knowing what to do when Canvas won’t load can save you a lot of frustration. Try these steps the next time you encounter this issue and get back to your online coursework in no time.