How To Track User Journey In Google Analytics

Having a clear understanding of how visitors navigate your website is essential in improving user experience and increasing conversion rates. Google Analytics is an effective tool that allows you to track a user’s journey, providing insights on their interactions with your website, the pages they visit, and their duration on each page. This guide will walk you through the steps of monitoring user journeys using Google Analytics.

What is a User Journey?

A user journey refers to the process that a person goes through to achieve a goal on your website. This could be anything from buying a product, signing up for a newsletter, or obtaining information. In Google Analytics, you can track this journey and gain in-depth insights into how users interact with your website.

Setting Up Google Analytics

Before you can start tracking user journeys, you must first set up Google Analytics on your website. This can be done by adding a piece of JavaScript code, the Google Analytics Tracking Code, on every page of your website. This code allows Google Analytics to collect data about every visitor’s interaction on your website.

How to Track User Journey

Once you have Google Analytics set up, you can start tracking the user journey. Here are the steps:

1. Open Google Analytics

Sign in to your Google Analytics account and select the website for which you wish to track the user journey.

2. Navigate to the ‘Behavior Flow’ Report

Click on Behavior > Behavior Flow in the left-hand menu.

3. Analyze the User Journey

The Behavior Flow report provides a visual representation of the paths users took from a source, through the various pages, and where they dropped off. Analyze this chart to understand your typical user journey.

Customizing the User Journey

In addition to the standard user journey offered by Google Analytics, you can also set up custom events and goals to monitor specific user interactions on your website.

For custom events, you need to add an additional line to your Google Analytics Tracking Code. The general format is:

    ga('send', 'event', [eventCategory], [eventAction], [eventLabel], [eventValue], [fieldsObject]);


  • eventCategory (required) – The name you supply for the group of objects you want to track.
  • eventAction (required) – The name you supply for the type of user interaction you want to track.
  • eventLabel (optional) – Provide additional information for events you want to track.
  • eventValue (optional) – Assign a numerical value to the event for reporting and analysis.

For setting up goals, navigate to Admin > View > Goals in your Google Analytics account, and follow the steps to create custom goals.


Tracking user journey in Google Analytics can provide invaluable insights into how visitors interact with your website. It allows you to identify pain points in your user’s journey and make improvements, thus enhancing user experience and potentially increasing conversions. So start tracking today!