How To Get Rid Of The Red X On Onedrive

OneDrive operates as a cloud storage solution enabling users to save and retrieve their documents from any location. However, there might be occasions when users see a red x symbol rather than the intended file or folder. This situation can be both annoying and perplexing. Nonetheless, fear not, for there are solutions to resolve this issue.

Check Your Internet Connection

The first thing you should do is check your internet connection. The red x icon may appear if your internet connection is unstable or slow. Try restarting your router or modem, or switching to a different network. If the issue persists, try troubleshooting your internet connection further.

Clear Your Browser Cache

Another possible cause of the red x icon is a corrupted browser cache. To clear your browser cache, go to your browser’s settings and look for the option to delete browsing data or history. Make sure to select “cookies and other site data” and “cached images and files” before deleting.

Check Your OneDrive Settings

If the issue persists, it’s worth checking your OneDrive settings. Go to the OneDrive website and log in with your Microsoft account. Click on the gear icon in the top right corner and select “Settings.” Look for any settings that may be causing the red x icon to appear, such as a sync error or a file that is too large to upload.

Contact Microsoft Support

If you’ve tried all of the above solutions and the issue still persists, it’s time to contact Microsoft support. They can help troubleshoot the issue further and provide a solution. You can reach out to them through their website or by calling their customer service line.


In conclusion, getting rid of the red x icon on OneDrive may require some troubleshooting, but with the right steps, you can resolve the issue. Remember to check your internet connection, clear your browser cache, and check your OneDrive settings before reaching out to Microsoft support for further assistance.