When I Login To Bigcommerce It Just Refreshes The Page

When I login to BigCommerce, I have experienced a frustrating issue where the page just refreshes instead of taking me to the dashboard. This problem can be quite perplexing and can hinder my ability to navigate and manage my online store effectively. In this article, I will delve into the possible causes of this issue and provide potential solutions to help you overcome it.

The Significance of a Seamless Login Experience

As an online store owner, a smooth and seamless login experience is of utmost importance. It not only saves time and effort but also ensures that you can access all the features and functionalities of your BigCommerce store without any hindrance. However, when the login page just refreshes without logging you in, it can be a major roadblock to your productivity.

Possible Causes and Solutions

1. Browser Cache and Cookies

One common cause of the login page refreshing issue is outdated browser cache and cookies. These temporary files can sometimes interfere with the login process and prevent you from accessing your BigCommerce dashboard. To resolve this, try clearing your browser cache and cookies.

2. Incorrect Login Credentials

Another possible reason for the login page refreshing repeatedly could be incorrect login credentials. It is always worth double-checking that you have entered the correct username and password. If you are unsure, you can use the “Forgot Password” feature to reset your credentials.

3. Compatibility Issues

In some cases, the login page refreshing problem may arise due to compatibility issues between your browser and the BigCommerce platform. Ensure that you are using a supported browser version and try accessing the login page from a different browser to see if the problem persists.

4. Third-Party Browser Extensions

Certain browser extensions or add-ons can also interfere with the login process and cause the page to refresh endlessly. To troubleshoot this, try disabling any third-party extensions temporarily and see if it resolves the issue. Additionally, make sure your browser is updated to the latest version.

5. Server or Platform Issues

Occasionally, the login page refreshing problem may be beyond your control and could be caused by server or platform issues on the BigCommerce end. If you have ruled out all other potential causes and the problem persists, it is advisable to reach out to BigCommerce support for assistance.


The login page refreshing issue on BigCommerce can be a frustrating obstacle when trying to manage your online store. However, by following the troubleshooting steps outlined in this article, you can increase the chances of resolving the problem and regain access to your dashboard. Remember, a seamless login experience is crucial for efficient store management and customer satisfaction, so don’t hesitate to take action and seek support if needed.