Why Isn’t My Canva Working

Ever found yourself asking the question, “Why isn’t my Canva working?” If so, you’re not alone. Canva, while being an excellent graphic design tool, can often present users with a few technical hitches. Fortunately, most of these problems have solutions that are pretty simple to implement.

Possible Reasons Why Your Canva Isn’t Working

Various reasons could lead to Canva not working as expected. Some common culprits include:

  • Slow or unstable internet connection
  • Browser issues
  • Outdated application version
  • Canva server downtimes

Troubleshooting Canva Issues

1. Check Your Internet Connection

Canva primarily operates online, so a stable internet connection is necessary for optimal performance. If your Canva isn’t working, check if your internet connection is stable and try refreshing the page.

2. Browser Issues

Canva can behave differently on different web browsers. If you encounter a problem, consider switching browsers or clearing your browser’s cache and cookies. Here is how you can clear your browser’s cache:

  • On Google Chrome:
    - Click on the three dots on the top right corner
    - Go to 'More Tools'
    - Click on 'Clear Browsing Data'
    - Select 'Cached images and files'
    - Click 'Clear Data'
  • On Firefox:
    - Click on the menu button and choose 'Options'
    - Select the 'Privacy & Security' panel
    - In the 'Cookies and Site Data' section, click 'Clear Data'
    - Remove the checkmark in front of 'Cookies and Site Data'
    - With 'Cached Web Content' checked, click the 'Clear' button

3. Update Canva

If you’re using the Canva mobile app and it’s not working, you might be using an outdated version of the app. Go to your device’s app store and update Canva to the latest version.

4. Check Canva Server Status

At times, Canva might not work due to server downtimes. You can check if Canva is down by visiting websites like Downdetector. If Canva is indeed down, all you can do is wait for it to be back up and running.


While experiencing issues with Canva can be frustrating, most of these issues are easily fixable. By following the above troubleshooting steps, you’re likely to get your Canva back up and running in no time. Happy designing!