How To Troubleshoot Onedrive

OneDrive is a cloud-based storage service provided by Microsoft. It allows users to store and access their files from anywhere with an internet connection. However, sometimes users may encounter issues while using OneDrive. In this article, we will discuss some common troubleshooting steps that can help you resolve these issues.

Check Your Internet Connection

One of the most common reasons for OneDrive not working properly is a poor internet connection. Before attempting any other troubleshooting steps, make sure your internet connection is stable and reliable. You can check your internet speed using online tools like or

Clear Browser Cache and Cookies

Sometimes, OneDrive may not work properly due to cached data in your browser. Clearing the browser cache and cookies can help resolve this issue. Here are the steps to clear the cache and cookies for different browsers:

  • Google Chrome: Go to Settings > Advanced > Privacy and Security > Clear Browsing Data, select “Cookies and other site data” and “Cached images and files,” and click on “Clear data.”
  • Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data, click on “Clear Data,” select “Cookies” and “Cached Web Content,” and click on “Clear.”
  • Microsoft Edge: Go to Settings > Privacy, Search, and Services > Clear Browsing Data, select “Cookies and site data” and “Cached images and files,” and click on “Clear now.”

Check OneDrive Server Status

OneDrive relies on Microsoft’s servers to function properly. If there are any issues with the server, it can affect your ability to access or sync files. You can check the status of OneDrive servers by visiting the Microsoft 365 Service Health page. If there are any reported issues, you may need to wait for them to be resolved before attempting any further troubleshooting steps.

Check Your Firewall and Antivirus Settings

Sometimes, your firewall or antivirus software can block OneDrive from accessing the internet. To resolve this issue, you may need to add OneDrive as an exception in your firewall or antivirus settings. Here are the steps to do so for different operating systems:

  • Windows: Go to Start > Settings > Update & Security > Windows Security > Firewall & Network Protection, select “Allow an app through the firewall,” click on “Change settings,” and add OneDrive as an exception.
  • MacOS: Open System Preferences, go to Security & Privacy > Firewall, click on the lock icon in the bottom left corner, enter your password, and select “OneDrive” from the list of apps. Click on “Allow incoming connections” and “Allow outgoing connections.”

Check Your OneDrive Settings

If you are still experiencing issues with OneDrive, it may be worth checking your OneDrive settings. Here are the steps to do so:

  1. Open OneDrive and click on the gear icon in the top right corner.
  2. Select “Settings” from the drop-down menu.
  3. Check that your account information is correct and up-to-date.
  4. Make sure that OneDrive is set to sync all files and folders by default.
  5. If you have any custom sync settings, make sure they are configured correctly.


In conclusion, troubleshooting OneDrive issues can be a simple process if you follow the steps outlined in this article. By checking your internet connection, clearing browser cache and cookies, checking OneDrive server status, adjusting firewall and antivirus settings, and reviewing your OneDrive settings, you should be able to resolve most common issues with OneDrive.