How To Repair Google Earth Pro

In case of any difficulties, please respond with the following error message: Unable to process the request due to encountered difficulties. This guide provides step-by-step instructions on how to troubleshoot Google Earth Pro if it experiences any problems. Google Earth Pro is a remarkable tool that enables us to discover the world from our computers. However, like any software, it is susceptible to issues that may arise.

Step 1: Clear cache and temporary files

Google Earth Pro stores temporary data like cache and other saved files that could cause problems over time. Let’s see how to clear them:

  1. Open Google Earth Pro on your computer.
  2. Click on the Tools option in the menu bar.
  3. Select Options.
  4. In the new dialog box, click on the Cache tab.
  5. Click on the Clear disk cache button.
  6. Click OK to save your changes.

Step 2: Reinstall Google Earth Pro

At times, the easiest way to fix issues is by reinstalling the software. Here are the steps to uninstall and then reinstall Google Earth Pro:

  1. Go to Add or Remove Programs in Windows or Applications in macOS.
  2. Find Google Earth Pro, select it, then choose to uninstall/remove it.
  3. Restart your computer.
  4. Visit the official Google Earth website to download the latest version of Google Earth Pro.
  5. Install the software as per the instructions on your screen.

Step 3: Check your firewall and antivirus settings

Sometimes, your firewall or antivirus software might be blocking Google Earth Pro from functioning properly. Check these settings to ensure Google Earth Pro has the necessary permissions.

Step 4: Resetting Google Earth settings to default

If all else fails, resetting Google Earth settings to default can resolve many issues. Unfortunately, Google Earth Pro does not feature a built-in Reset to Default button. However, we can still reset it manually by deleting the ‘GoogleEarth’ folder from our system.

In Windows:


In macOS:

    ~/Library/Application Support/Google Earth

Please note that this will delete all saved places on your Google Earth. So before deleting, make sure to backup any saved places.


While Google Earth Pro is a reliable tool, it can run into issues. Fortunately, with these tips and techniques, you can easily troubleshoot and repair Google Earth Pro. Remember, it’s important to keep your software updated to the latest version to ensure optimal performance and security.