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Atlassian’s Jira is a versatile software utilized for managing projects, tracking bugs, and resolving issues. One aspect that may require some adjustment is knowing how to reopen a ticket in Jira. This blog post will guide you through the process.
Why Would You Need to Reopen a Jira Ticket?
There may be cases where a ticket has been closed prematurely, or additional related tasks surface after the ticket has been resolved. In these cases, the ability to reopen a Jira ticket can come in handy.
Steps to Reopen a Jira Ticket
Here’s a simple step-by-step guide to reopening a ticket in Jira:
- Navigate to the Jira issue you want to reopen.
- Click the “View Workflow” option.
- Now, you can see all the statuses that your issue can be transitioned to.
- If the “Reopen Issue” option is available, select it.
- Add a comment explaining why you’re reopening the issue, if necessary.
- Click the “Reopen” button.
No ‘Reopen Issue’ Option?
If you can’t find the ‘Reopen Issue’ option, it could be due to a couple of reasons:
- Your project administrator hasn’t added a ‘reopen’ transition to the workflow.
- You don’t have the necessary permissions to reopen the issue.
If the first case is true, you or your project administrator will need to edit the workflow. To add a ‘reopen’ transition, follow the steps in the Jira documentation here. If the second case is true, you should speak to your project administrator about adjusting user permissions.
Conclusion
That’s all there is to it! Now you know how to reopen a Jira ticket. Remember, effective ticket management is crucial to project success. Always ensure you have the necessary permissions and know-how to manage your project’s issues effectively.
