How To Fix Microsoft Teams Status Unknown

Microsoft Teams is a popular collaboration tool used by many businesses and organizations. However, sometimes users may encounter an issue where their status shows as “unknown” instead of “available” or “busy”. This can be frustrating, especially if you need to communicate with your team members urgently. In this article, we will discuss some possible solutions to fix the Microsoft Teams status unknown issue.

Check Your Internet Connection

The first step in troubleshooting any technical issue is to check your internet connection. Make sure that you have a stable and reliable internet connection before attempting to fix the Microsoft Teams status unknown issue. You can use a speed test website or app to check your internet speed and ensure that it meets the minimum requirements for using Microsoft Teams.

Restart Your Device

Sometimes, simply restarting your device can resolve technical issues. If you are experiencing the Microsoft Teams status unknown issue, try restarting your computer or mobile device and see if that fixes the problem. This will help to clear any temporary glitches or errors that may be causing the issue.

Clear Your Browser Cache

If you are using Microsoft Teams on a web browser, it’s possible that your browser cache is causing the status unknown issue. Clearing your browser cache can help to resolve this problem. To do this, open your web browser and go to the settings or preferences menu. Look for the option to clear your browsing history and cache, and select it. This will delete any temporary files and data that may be causing the issue.

Check Your Microsoft Teams Settings

If you are still experiencing the Microsoft Teams status unknown issue after trying the above solutions, it’s worth checking your Microsoft Teams settings. Open Microsoft Teams and go to your profile picture in the top right corner of the screen. Select “Settings” from the drop-down menu. Look for any settings that may be affecting your status, such as “Show when I am away” or “Set my presence based on my calendar”. Make sure that these settings are set correctly and try again.

Contact Microsoft Support

If none of the above solutions work, it’s time to contact Microsoft support. They can help you troubleshoot the issue further and provide a solution. You can reach out to Microsoft support through their website or by calling their customer service line. Be prepared to provide details about your device, operating system, and any error messages you may have received.


In conclusion, the Microsoft Teams status unknown issue can be frustrating, but there are several solutions that you can try to resolve it. By checking your internet connection, restarting your device, clearing your browser cache, and checking your Microsoft Teams settings, you may be able to fix the problem yourself. If not, don’t hesitate to contact Microsoft support for further assistance.